Betting Rules

1. General betting conditions

Surge Casino may make different games, markets or wagering products available from time to time. Each product may have its own information, instructions and conditions. The rules displayed on the relevant betting screen form part of the terms for that wager. If a specific game or market rule conflicts with a general rule on this page, the specific rule will generally apply to that game or market.

Players must use the website lawfully and only for their own personal use. You must provide accurate information when creating or maintaining an account and must keep your account details current. An account must not be used by another person, and you must not allow another person to place bets using your account, payment method or login details.

You are responsible for checking that you are permitted to access online betting services in your location. You must also meet any applicable age, identity and account requirements before placing a wager. Surge Casino may request information or documents to verify an account, comply with legal obligations, protect the website and prevent fraud or misuse.

Only one account may be used by a player unless the website expressly states otherwise. Duplicate, linked or improperly operated accounts may be reviewed. Where an account is restricted, suspended or closed, bets may be handled in accordance with the applicable Terms and Conditions and relevant product rules.

Information shown on the website

Odds, prices, event information, game details, results and other content are provided for general betting purposes. Surge Casino aims to keep this information accurate, but technical, administrative or third-party errors may occur. You should check all details before confirming a wager, including the selection, price, stake, potential return, event or game, and any applicable conditions.

The website may display information supplied by external providers. This information may change or may not be available at all times. A display, quotation or indication of a possible return does not by itself mean that a bet has been accepted. A wager is accepted only when the website confirms it in the account, bet history or another recognised confirmation area.

2. Placing and accepting wagers

Before placing a bet, select the relevant game, event, market or outcome and enter the intended stake. Review the bet slip carefully before submitting it. Once submitted, a wager may be accepted, declined, delayed or adjusted by the system. You should not assume that a bet has been placed until a confirmation is displayed and the transaction appears in your account or betting history.

• You are responsible for the accuracy of every bet submitted from your account.
• A wager cannot normally be changed after it has been accepted unless the applicable product rules allow a cancellation, cash-out or other adjustment.
• A bet may be declined if the market has closed, the event has started, the product is unavailable, the account is restricted, the stake is not permitted or a technical issue affects processing.
• The amount shown as the accepted stake is the amount used for settlement, subject to any correction permitted under these rules or the applicable product rules.
• You should retain your bet confirmation or refer to your account history if you need to check the details of a wager.

If a wager is shown as pending, do not place the same wager again unless you have checked its status. A pending transaction may be updated after a short delay. Where a wager is duplicated because of a technical problem or user action, Surge Casino may review the transactions and apply the relevant rules.

Minimums, maximums and product conditions

Minimum and maximum stakes, payout limits, market restrictions and other product conditions may apply. Any applicable limits should be shown on the website or in the relevant product rules. Limits may differ between products, account types, markets, games or promotions. A displayed maximum return is not a guarantee that a wager will be accepted for the full amount requested.

Where a bet is accepted for less than the amount requested, the accepted amount will be used for settlement unless the website states otherwise. A wager may also be restricted or refused to manage operational, legal, security or responsible gambling requirements. No particular level of betting activity or wagering volume guarantees access to a product.

Odds and price changes

Prices and odds may change before a wager is accepted. The price confirmed at acceptance will generally be the price used for settlement, unless the relevant product rules allow a correction because of an obvious error or another stated circumstance. The potential return shown on the bet slip is an estimate based on the information available at the time and may be affected by the final settlement rules.

3. Results, settlement and corrections

Wagers are settled according to the rules displayed for the relevant product and the official or recognised result information used for that product. Different games, events and markets may use different settlement methods. The settlement of a wager may therefore depend on the stated result, timing, rules of the competition or game, and any special conditions shown when the wager was placed.

A result may be updated if new or corrected information is published by the relevant official source. If a result is changed, a wager may be resettled in accordance with the applicable rules. A settlement decision will not normally be changed simply because another information source reports a different result, unless the applicable rules provide for that source to be used.

Cancellations, void bets and abandoned events

A wager may be cancelled, voided or treated as having no result where the applicable rules require it. This may include circumstances such as an event being abandoned, a market being suspended, a game not taking place, a material change to the relevant conditions, or the discovery of an error. The effect on combination bets or related wagers will depend on the specific product rules.

Special rules may apply to postponed or rescheduled events, non-runners, draws, ties, dead heats, shortened events, incomplete games and events that are played under changed conditions. You should review the rules for the relevant market before placing a bet, particularly where the outcome may depend on an event taking place by a particular date or under particular conditions.

Obvious errors and technical issues

An obvious error may include an incorrect price, an incorrect selection, a clear data or settlement error, or another mistake that a reasonable player would recognise. If an obvious error affects a wager, Surge Casino may take appropriate action in accordance with the Terms and Conditions and the relevant product rules. This may include correcting the wager, voiding it, recalculating the outcome or returning the accepted stake.

Surge Casino is not responsible for a failure caused by circumstances outside its reasonable control, including telecommunications problems, internet interruptions, software faults, system outages, third-party service issues or inaccurate information supplied by an external provider. This does not limit any rights or protections that cannot lawfully be excluded.

Returns and account balances

Any return credited to an account is subject to the relevant settlement rules, account checks and applicable Terms and Conditions. Account balances may be corrected where a payment, wager or settlement was processed incorrectly. If funds are credited to your account in error, you must not use or withdraw those funds and should notify the website through the available support process.

4. Responsible betting, complaints and rule changes

Bet responsibly

Betting should be treated as entertainment, not as a way to make money or recover losses. Only wager money you can afford to lose and set a budget before you start. Do not chase losses, borrow money to gamble, bet when upset or use betting to deal with financial or personal problems. Taking regular breaks can help you keep your play within limits.

• Set a personal spending limit and consider setting time limits for your sessions.
• Keep track of your deposits, stakes, losses and wins rather than relying on memory.
• Do not increase your stake simply because you have lost previous bets.
• Avoid betting when affected by alcohol, medication, stress or strong emotions.
• Use the responsible gambling tools and account restrictions made available through the website.
• Seek independent support if betting is affecting your finances, relationships, work, study or wellbeing.

If you are concerned about your betting, stop playing and use the available responsible gambling options as soon as possible. You may be able to request limits, a temporary break or account closure, subject to the processes and conditions displayed on the website. These tools are not a substitute for professional advice, and you should consider contacting an appropriate support service in Australia if you need further help.

Questions and complaints

If you believe a wager has been recorded, settled or handled incorrectly, review the bet confirmation and account history first. You may then raise the matter through the support or complaints process available on the website. Include the relevant account information, bet reference where available, date, product, stake and a clear description of the issue. Do not send passwords or full payment details when making a complaint.

Complaints are reviewed using the information available, including account records, transaction history, system logs, product rules and result information. A complaint may require additional verification before it can be considered. The outcome will be communicated through the available account or support channel. If you remain dissatisfied, any further review or external complaint option will be subject to the applicable Terms and Conditions and legal requirements.

Changes to these Betting Rules

These Betting Rules may be updated when products, systems, legal requirements or operating processes change. The current version will be published on the website and may include an updated effective date. Changes will generally apply to future wagers and will not remove rights that have already arisen, unless the law or the applicable terms allow otherwise. You should check this page regularly and review the rules shown for a product before placing a new bet.

If you have any question about a wager, do not rely on assumptions. Check the relevant product rules, your bet confirmation and the current Terms and Conditions before continuing. By placing a wager after reviewing the available information, you confirm that you understand the applicable conditions and accept the risks associated with betting.