- OperatorSurge Ventures SRL
- Established2025
- Game providers63 providers
- CurrenciesAUD, NZD
1. General terms and acceptance
These Terms & Conditions apply to your use of the Surge Casino website, account facilities, games, payment services, promotions and any other related services made available through the platform. They form an agreement between you and the operator of the service. If you do not agree with these terms, you must not create an account or use the website.
Additional rules may apply to particular games, tournaments, promotions, payment methods or other features. Those rules will be displayed where relevant and form part of these Terms & Conditions. If a specific rule conflicts with a general provision, the specific rule will apply to the relevant service or activity.
You are responsible for reading the current version of these terms before using Surge Casino. We may update, replace or change the terms when reasonably necessary, including to reflect changes to the service, technology, legal requirements or operating practices. The updated version will apply from the date it is published, unless a different date is stated.
The website is intended for people who are legally permitted to access online gambling services in their location. You must not use the service if doing so would breach a law, court order, licence condition or other legal restriction that applies to you. You are responsible for checking whether online gambling is permitted where you live and for complying with all applicable requirements.
2. Account eligibility and responsible use
Opening and maintaining an account
To use account-based services, you must provide information that is accurate, complete and kept up to date. You must be at least 18 years old and legally entitled to use the service. We may ask you to confirm your age, identity, address, source of funds or other information before allowing certain activity, processing a payment or completing a withdrawal.
You may generally hold only one personal account unless we have expressly agreed otherwise. An account must be used by the registered account holder and not by another person. You must keep your login details confidential and take reasonable steps to prevent unauthorised access. You should notify us through the available support or account channels if you believe your account has been compromised.
- Do not create an account using false, misleading or stolen information.
- Do not allow another person to access or use your account.
- Do not open additional accounts to avoid a restriction, exclusion, limit or account closure.
- Do not use the service for unlawful activity, fraud, money laundering or other improper purposes.
- Do not attempt to interfere with the website, games, security systems or other users.
- Do not use software, devices or methods intended to obtain an unfair advantage.
You are responsible for activity completed through your account unless you have promptly reported unauthorised access and the issue was not caused by your failure to protect your account. We may carry out checks and may restrict access while information is reviewed. These checks are intended to protect players, the platform and the integrity of the service.
Account restrictions and closure
You may request a break, a self-exclusion or closure of your account through the available account or support process. A restriction may affect access to games, deposits, withdrawals, promotions and other services. You must not attempt to bypass a restriction by opening a new account or using another person’s account.
3. Deposits, withdrawals and game activity
Deposits must be made using a payment method that you are authorised to use. Payment information must be accurate and must belong to you unless an alternative arrangement has been approved. We may decline, reverse or investigate a transaction where it appears to be unauthorised, irregular, fraudulent or inconsistent with these terms.
You should only deposit money that you can afford to lose. Funds held in an account are not a guarantee of winnings, and gambling outcomes are uncertain. You must not use borrowed money, money needed for essential expenses or funds connected with unlawful activity.
Withdrawal requests may be subject to identity, payment and compliance checks. We may need to return funds through an appropriate verified payment method or ask for additional information before completing a withdrawal. Processing requirements can vary depending on the payment method, account checks, technical issues and other circumstances. Any applicable fees, restrictions or processing information will be shown where relevant.
Games are intended to be used for personal entertainment. You accept that results are determined by the relevant game system and that past results do not predict future outcomes. If a technical error, display error, interruption or other malfunction affects a game or transaction, we may correct the error, void affected activity or take another reasonable step to restore the position that would have applied without the error.
You must check your balance, bets and transaction history and raise any apparent error as soon as reasonably possible. We may investigate suspected errors or irregular activity. If funds are credited to your account by mistake, you must not use them and we may recover the amount or correct the account balance.
4. Promotions and responsible gambling
Promotions
Promotions, bonuses and offers may have separate terms, including eligibility requirements, qualifying activity, expiry conditions, wagering requirements, maximum values, game restrictions and withdrawal rules. You should review the specific promotion terms before opting in or relying on an offer. If the promotion terms are not satisfied, the offer or related benefit may not be available.
Unless stated otherwise, promotional offers are intended for one person, one household and one account. We may refuse, withdraw or amend an offer where there is suspected abuse, duplicate participation, technical error, misleading conduct or a breach of these terms. We may also correct an obvious error in promotional information or account balances.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and do not chase losses. Consider setting account limits, taking regular breaks and stopping if gambling is affecting your finances, relationships, work, study or wellbeing.
- Only gamble with money you can afford to lose.
- Decide how much time and money you will spend before starting.
- Do not increase your spending to recover losses.
- Do not gamble when you are distressed, under the influence or unable to make clear decisions.
- Use available deposit, spending, loss, time-out or self-exclusion tools where appropriate.
- Seek independent support if gambling no longer feels enjoyable or manageable.
You can request information about the responsible gambling tools available through the service. We may apply restrictions or take other steps where there are concerns about account use, age, identity, vulnerability or compliance. Responsible gambling tools are not a substitute for professional advice, and you should seek suitable independent help if you are concerned about your gambling.
5. Website use, liability and legal matters
Website content and availability
We aim to keep the website and information accurate, secure and available, but uninterrupted access cannot be guaranteed. The service may be changed, suspended or unavailable because of maintenance, updates, technical faults, security issues, third-party services or circumstances outside reasonable control. You should not rely on the website as a substitute for professional financial, legal, medical or gambling-support advice.
Content on the website, including text, graphics, software, trademarks and other material, is protected by applicable intellectual property laws. You may use the content only for personal, lawful use of the service. You must not copy, distribute, modify, reverse engineer, frame or commercially exploit website content without permission.
Suspension and termination
We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, activity may be unlawful or fraudulent, a payment is disputed, responsible gambling concerns arise, or checks cannot be completed. We may also take action to protect the platform, other players or the integrity of games. Where appropriate, we will deal with any remaining balance in accordance with applicable requirements and the circumstances of the account.
Liability and disputes
To the extent permitted by law, you use the website and services at your own risk. We are not responsible for loss caused by your failure to protect account details, your misuse of the service, interruptions outside reasonable control or reliance on inaccurate information supplied by you. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
If you have a concern about an account, transaction, game result or service, please raise it through the available support or complaints process and provide relevant details. We may review the matter and ask for information needed to investigate. These terms are intended to operate consistently with applicable Australian laws and other mandatory legal protections. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.
By continuing to use Surge Casino after these Terms & Conditions have been updated, you confirm that you accept the revised terms. You should review this page regularly and keep a copy for your records.
