Privacy Policy

About this Privacy Policy

Your privacy matters to Surge Casino. This policy describes the types of personal information that may be collected, the reasons it may be used, how it may be shared, how it is protected and the choices available to you. It applies to information collected through the website, account services, customer support channels and related online interactions.

Personal information means information that identifies you or could reasonably be connected with you. Depending on how you use the website, this may include information supplied by you, information created through your account activity and technical information collected automatically when you access the website.

By using the website, you should read this policy together with any applicable website terms, responsible gambling information and notices presented during registration or account use. Some services may have additional privacy notices where further explanation is needed. If you do not agree with the way information is handled as described here, you should consider whether to continue using the website.

Keeping information accurate

Please provide information that is complete, accurate and current when opening or using an account. Keeping your details up to date can help with account administration, identity checks, payment processing, customer support and the protection of your account. If your information changes, you may update it through available account functions or contact support for assistance.

Information we may handle

The information handled will depend on the services you use, the activity on your account and the checks required before or during that activity. We seek to collect information that is reasonably needed for operating the website, providing services, managing risk and meeting legal or regulatory obligations.

• Account details, such as your name, date of birth, username, password-related information, contact details and account preferences.
• Identity and verification information, which may include documents or information used to confirm your identity, age, location or eligibility to use the services.
• Payment and transaction records, including deposits, withdrawals, wagering activity, account balances, payment method information and records needed to investigate or reconcile transactions. Payment providers may handle payment details under their own privacy terms.
• Communications and support information, including messages, requests, feedback, complaints and records of interactions with customer support.
• Technical and device information, such as IP address, browser type, operating system, device identifiers, language settings, approximate location information and website activity.
• Cookie and similar technology data, including information about pages visited, session activity, preferences and how the website is used.
• Information connected with safety, security, responsible gambling and fraud prevention, where it is needed to protect players, the website or the integrity of the services.

In some situations, information may be received from service providers, verification partners, payment providers, fraud prevention services or publicly available sources. Such information may help verify details, prevent misuse, support account security or meet obligations that apply to the services. We do not ask you to provide information that is unrelated to the purpose for which it is collected.

Information about other people

If you provide information about another person, you should have permission to do so and should make sure they understand that their information may be handled in connection with your account or request. We may ask for additional information where needed to confirm the purpose or accuracy of a request.

How information is used and shared

Personal information may be used for the purposes below. The particular purposes will depend on your relationship with Surge Casino and the way you use the website.

• To create, operate and administer your account and provide access to available services.
• To process deposits, withdrawals and other account transactions, and to maintain accurate financial and account records.
• To conduct identity, age, verification and eligibility checks before or during account activity.
• To detect, prevent and investigate fraud, money laundering, account misuse, collusion, security incidents and other unlawful or unauthorised activity.
• To provide customer support, respond to questions, resolve complaints and communicate about your account or important service matters.
• To meet legal, compliance, record-keeping and risk-management obligations that apply to online gambling services.
• To maintain, test, improve and secure the website, including monitoring performance and understanding general usage patterns.
• To send service communications, such as account notices, security messages, transaction updates and changes to important terms or policies.
• To send marketing communications where permitted and where you have provided consent or another lawful basis applies. You can withdraw consent to marketing at any time.

Information may be shared where reasonably necessary for these purposes. This can include sharing with payment and technology providers, identity and verification services, fraud prevention providers, professional advisers, support providers and other suppliers that help operate the website. Information may also be shared where required to protect rights, safety, systems or users, to investigate suspected wrongdoing, or to meet a lawful request or obligation.

Service providers are expected to handle information appropriately and only for authorised purposes. Where information is handled by a provider outside Australia, the handling may be subject to the laws and privacy arrangements that apply in that location. We take reasonable steps to consider privacy and security when selecting and using service providers.

We do not use personal information for a purpose that is unrelated to the reason it was collected unless the law permits or requires that use, or you have been informed and provided any consent that is needed. Marketing preferences do not affect essential account, security, transaction or legal communications.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, understand website usage and improve the online experience. Some cookies may be necessary for account functions, while others may help with analytics or communications. The information collected through these technologies may be linked with other account or device information where this is reasonably needed for the purposes described in this policy.

You can manage or block cookies through your browser settings. Blocking or deleting cookies may affect the availability, security or functionality of some parts of the website. Your browser may also provide options to clear stored cookies, limit future cookies or notify you before a cookie is saved.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, monitoring, secure systems and processes designed to limit information access to people and providers who need it for authorised work.

No online system or method of transmission can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential, using a suitable password and notifying support promptly if you suspect that your account or information has been accessed without permission.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention, financial records and legal compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and choices

Depending on the circumstances and the law that applies, you may have rights regarding personal information held about you. These rights can be subject to reasonable exceptions, verification requirements and situations where information must be retained or cannot be disclosed for security, legal or other legitimate reasons.

• Access: you may ask for access to personal information held about you and, where appropriate, an explanation of how it is being used.
• Correction: you may ask for information that is inaccurate, incomplete or out of date to be corrected.
• Deletion: you may ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available under applicable requirements. Deletion may not be possible if records must be retained.
• Marketing consent: you may withdraw consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact us directly.
• Privacy questions or complaints: you may contact us if you have a question, concern or complaint about the handling of your personal information.

How to make a request

To exercise your rights to access, correction or deletion, or to withdraw consent to marketing, contact support@surge-casino.top. Please explain your request clearly and include enough information for us to identify the relevant account or records. For your protection, we may need to verify your identity before providing information or making changes.

We will consider and respond to requests within a reasonable period, subject to the complexity of the request, verification requirements and any applicable legal restrictions. If a request cannot be completed in full, we will generally explain the reason where we are allowed to do so. Closing an account does not automatically remove all records, particularly where retention is required by law or needed to protect the website and its users.

You may also manage some information through your account settings, including available communication preferences. Choosing not to provide information, or asking for information to be deleted, may mean that some account or website services cannot be provided where that information is necessary for verification, security, transactions or legal compliance.

Changes and further information

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will apply from the date it is made available on the website, unless a different effective date is stated. We encourage you to review this page periodically, particularly before using account services or providing new information.

If you continue to use the website after an updated policy is made available, this may indicate that you have read the updated information. Where a change requires notice or consent, we will take the steps that are required in the circumstances.

For questions about this Privacy Policy, requests to access, correct or delete your data, or requests to withdraw consent to marketing, contact support@surge-casino.top. Please do not send payment passwords or other unnecessary security credentials in your message.