Responsible Gaming

Gamble for entertainment

Online gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can predict a winning result. Previous wins or losses do not change the odds of future games. Treat every wager as entertainment spending, and only gamble with money you can afford to lose without affecting your everyday needs.

Before you play, consider whether gambling fits comfortably within your budget, schedule and personal circumstances. Do not use gambling to pay bills, recover losses, solve money problems or cope with stress. If you are feeling upset, tired, under the influence of alcohol or other substances, or under pressure from other people, taking a break is usually the safer choice.

Practical principles for safer play

• Set a spending amount before you start and keep to it.
• Set a time limit and stop when that time has passed.
• Keep gambling separate from money needed for rent, food, bills, savings and other essentials.
• Never chase losses by increasing your bets or continuing for longer than planned.
• Take regular breaks and make time for other activities, relationships and responsibilities.
• Keep your gambling account personal and do not allow another person to use it.
• Remember that a win is not a reason to increase your spending or continue playing.

Set limits before you play

A limit is most effective when it is decided before gambling begins. Consider setting a personal budget for a day, week or month and decide how much time you are comfortable spending. Once a limit has been reached, stop playing rather than moving money from another account or changing the limit in the moment.

Surge Casino may provide account features designed to help customers manage their gambling. Depending on the product, account and location, these features may include deposit limits, spending controls, session reminders, activity information, temporary time-outs or self-exclusion. Availability, settings and activation requirements can vary. Review the options shown in your account and choose controls that suit your circumstances.

Useful controls to consider

• A deposit limit can restrict the amount added to your account during a selected period.
• A spending or loss limit can help you keep gambling costs within a planned amount.
• A session reminder can prompt you to check how long you have been playing.
• A time-out can provide a short break when you want to pause gambling.
• Self-exclusion can restrict access for a chosen period when a longer break is needed.
• Account activity and transaction information can help you review your gambling more objectively.

Limits should be set at a level that supports your intention to play safely. Do not set a limit and then try to work around it by opening another account, using another person’s payment method or asking someone else to gamble on your behalf. If a control does not feel sufficient, stop gambling and seek additional support.

Recognise when gambling may be a problem

Gambling problems can develop gradually, and they do not always involve large amounts of money. Changes in mood, secrecy, time spent gambling or the effect on relationships may be early indications that support is needed. You do not need to wait for a crisis before taking action. Speaking with someone early can make it easier to regain control.

Possible warning signs

• You spend more time or money gambling than you intended.
• You repeatedly try to win back money that has been lost.
• You feel restless, irritable or anxious when trying to cut down or stop.
• You think about gambling frequently or find it difficult to concentrate on other things.
• You hide gambling activity, losses or transactions from family, friends or other people close to you.
• You borrow money, sell belongings or use credit to continue gambling.
• Gambling affects your work, study, sleep, health or personal relationships.
• You miss important commitments or experience financial stress because of gambling.
• You gamble to escape sadness, stress, loneliness or other difficult feelings.
• You have tried to stop or reduce gambling but have not been able to maintain the change.

If any of these signs feel familiar, pause your gambling and consider using an available time-out or self-exclusion option. Review your recent activity, remove easy access to funds and tell someone you trust what is happening. These steps are not a failure; they are practical ways to protect your wellbeing and finances.

Taking a break or self-excluding

A temporary break can be useful when you want time away from gambling, while self-exclusion is intended for people who want stronger restrictions on access. Consider these options before gambling feels unmanageable. Read the information presented during the request carefully so you understand the period, scope and conditions that apply.

During a break or self-exclusion period, do not attempt to bypass the restriction by creating another account, using a different identity or asking another person to place bets for you. If you have concerns about your account, funds or the way a restriction works, use the support options available through the website. Do not provide passwords, verification codes or payment details to another person.

If you decide to stop

1. Stop gambling and sign out of your account.
2. Apply an available time-out, limit or self-exclusion restriction.
3. Remove saved payment methods where this is available and appropriate.
4. Tell a trusted person that you are taking a break and ask them to support your decision.
5. Review your finances and prioritise essential payments and everyday needs.
6. Seek confidential advice from an Australian gambling support service or a qualified health professional.

A restriction may not remove every gambling opportunity outside Surge Casino. If gambling is affecting your finances, mental health or relationships, consider support that addresses your wider circumstances as well as your online account.

Age, account and personal safety

Gambling is not suitable for anyone under the applicable legal age. If you are under 18, do not create an account, use another person’s account or attempt to gamble. Parents and carers can help protect young people by discussing the risks of gambling, monitoring access to devices and payment methods, and using appropriate parental controls.

Your gambling account should only be used by you. Keep login details private, use a strong password and sign out when you have finished, particularly when using a shared device. Contact the website through its available support channel if you believe another person has accessed your account or if your details may have been compromised.

Responsible account practices

• Provide accurate information when registering and keep your details up to date.
• Do not open or operate an account for another person.
• Do not share your password, security codes or account access.
• Use only payment methods that belong to you and that you are authorised to use.
• Check account activity and transaction records regularly.
• Report suspicious activity or unexpected transactions as soon as possible.
• Keep gambling away from children and people who may be vulnerable to gambling-related harm.

If gambling is causing financial, emotional or relationship problems, help is available in Australia. You can speak with a trusted person, a qualified counsellor, a health professional or an independent gambling support service. If you feel at immediate risk of harming yourself or someone else, stop gambling and seek urgent help from local emergency or crisis services.