Cookies Policy

What cookies are

Cookies are small text files or similar data files that a website can place on your computer, mobile phone, tablet, or another internet-connected device. A cookie allows the website to recognise a device or remember information about a visit. Cookies do not usually identify you by name on their own, but information collected through cookies may be combined with other information held about your account, device, or use of the website.

Surge Casino may use cookies, pixels, tags, scripts, software development kits, local storage, and related technologies. These technologies are commonly referred to as cookies in this policy. They may be used when you browse the website, create or access an account, use gaming or account features, view information, or interact with online content.

Some cookies are placed by Surge Casino, while other cookies or similar technologies may be provided by service providers that support website hosting, security, analytics, communications, advertising, payment processing, identity checks, or other online functions. The technologies used can change over time as services, legal requirements, and website features develop.

Cookies can be session-based or persistent. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a period of time or until they are deleted. The length of time a cookie remains may depend on its purpose, your browser settings, and the settings applied by the relevant service provider.

Why cookies are useful

• They can help the website load correctly and provide core online functions.
• They can remember choices, preferences, and information entered during a visit.
• They can help protect accounts, detect unusual activity, and support website security.
• They can help us understand how visitors use the website and identify technical problems.
• They can help make website content, communications, and advertising more relevant where permitted.

Types of cookies we may use

Strictly necessary cookies

Strictly necessary cookies support functions that are important for the website to operate. They may help with page navigation, account access, session management, security, fraud prevention, load balancing, and the delivery of requested online services. Without these technologies, parts of the website may not work as intended. Because they support essential functions, they may not be available for opt-out through every preference tool, although you can usually control or delete them through your browser.

Preference and functionality cookies

Preference cookies remember selections or settings so that you do not need to enter them again during every visit. They may support language, display, accessibility, region, or other website preferences. Functionality technologies can also help provide features that you choose to use. If you disable these cookies, the website may still be accessible, but some preferences may not be remembered and certain features may need to be set again.

Analytics and performance cookies

Analytics and performance cookies may collect information about how visitors use the website. This can include pages viewed, links selected, time spent on pages, navigation patterns, browser or device information, and general location information derived from technical data. The information may be used in an aggregated or otherwise appropriate form to understand performance, improve content, monitor reliability, and identify areas that need attention.

Security and risk-management technologies

Some cookies and similar technologies may help protect the website, accounts, and users from unauthorised access, automated attacks, fraud, misuse, and other security risks. These technologies may support login protection, activity monitoring, verification processes, and the investigation of suspicious or harmful behaviour. Blocking security-related technologies may affect the website's ability to protect or process certain activities.

Advertising and measurement cookies

Where used and permitted, advertising or measurement technologies may help deliver, limit, measure, or improve online advertising and promotional content. They may help identify whether content has been viewed, measure the effectiveness of a campaign, or understand general interactions with advertising. These technologies may be operated by Surge Casino or by third parties acting on its behalf. They should not be understood as a guarantee that you will receive particular offers, promotions, or outcomes.

Your cookie choices and controls

When required or made available, the website may provide a cookie banner, preference centre, or similar control that allows you to accept, reject, or manage certain categories of cookies. Your available choices may depend on the device, browser, service, location, and technologies in use. Changing your preferences may not remove cookies that were already placed on your device. You may need to delete existing cookies separately through your browser or device settings.

Browser and device settings

Most browsers allow you to view, block, delete, or restrict cookies. You can usually find these options in the browser's privacy, security, or settings menu. Mobile devices may also provide controls for advertising identifiers, app permissions, and stored website data. The steps differ between browsers and devices, so you should review the relevant instructions for the software you use.

• You can set your browser to block some or all cookies.
• You can delete stored cookies and website data from your browser or device.
• You can choose whether to allow technologies used for preferences, analytics, or advertising where controls are offered.
• You can change your choices later, although the available controls may differ by service.
• You can use private or incognito browsing, but this does not necessarily block every type of tracking technology.

If you block or delete cookies, some website features may not operate correctly. You may be signed out of an account, lose saved preferences, need to repeat security checks, or have difficulty accessing pages or services. Blocking cookies may also prevent us from remembering a request to limit certain technologies. For this reason, disabling all cookies may affect your overall experience.

Cookie choices do not necessarily control every form of data collection. Some information may be collected through server logs, account activity, device settings, or other technologies. You should also review the privacy controls available through your browser, device, operating system, and any third-party services you use.

Responsible use of online services

Cookie controls are separate from account, identity, age, payment, safer gambling, and access controls. Changing cookie preferences does not change any account requirements, verification obligations, wagering settings, self-exclusion arrangements, or other restrictions that may apply to the use of gambling services. If you choose to restrict cookies, continue to use available account and safer gambling tools as intended.

Third parties, privacy and policy updates

Some technologies may be provided by third parties that process information for website operation, security, analytics, communications, advertising, or other support services. Those providers may use cookies or similar technologies under their own terms and privacy policies. Third-party services can change, and a third party may update the way it collects or uses information. Where appropriate, we may provide additional information through a cookie notice, preference tool, or the relevant service.

Information collected through cookies may include technical details such as an internet protocol address, device type, operating system, browser type, approximate location, pages visited, referral information, dates and times of activity, and interactions with website features. It may also be associated with account or transaction information where this is necessary for a stated purpose and handled in accordance with applicable requirements. The information collected depends on the technology, your settings, and how you use the website.

Our Privacy Policy explains how personal information may be collected, used, stored, disclosed, and protected, and describes rights or choices that may be available under applicable Australian privacy requirements. If there is a difference between this Cookies Policy and the Privacy Policy concerning personal information, the Privacy Policy will apply to that issue unless the relevant notice states otherwise.

Data security and retention

We take reasonable steps to protect information handled through our website and services. No online transmission, storage method, or security measure can guarantee complete protection. Cookie information may be kept for as long as reasonably necessary for the purpose for which it was collected, to support security and record-keeping, or as required by applicable obligations. Retention periods can vary according to the type of cookie, the service involved, and the nature of the information.

Changes to this policy

We may update this Cookies Policy when our website, technologies, services, or legal requirements change. The updated version will be made available on this page, with the revised date shown where appropriate. You should check this page from time to time so that you understand the current approach. If an update requires a new choice or consent, an appropriate notice or preference control may be displayed.

If you have a question about cookies, privacy, or the information in this policy, use the contact or support channel made available on the Surge Casino website. Please do not include unnecessary sensitive information in an online enquiry. We may need to verify your identity before responding to a request about personal information or account-related data.